The new SAP Services and Support book explains SAP's offerings in a transparent, comprehensible way and addresses discrepancies amongst the necessities of new clients and skilled users.
Pro Chat for VAR-d support companions and their stop consumers A functionality permitting VAR-shipped support associates to use Qualified Chat for his or her conclude customers' methods is at present not accessible.
A perfectly-documented case far better facilitates processing and will save time Learn more in regards to the Get Support software.
Plan a Supervisor permits you to reserve a fifteen-moment call which has a support manager with your medium or large priority support circumstance with a two hour guide time below the following circumstances:
SAP's predictive and preventative support features and functionalities assist solve challenges before they happen. Examples include:
Request a remote services on your own behalf, and make sure all conditions, to make sure a productive support reserving
The adjustment does not represent a rise in listing charges for SAP support offerings. Affected prospects and associates is going to be notified in accordance Together with the respective locally agreed contractual stipulations. Examine the entire statement in English or German.
Greatly enhance efficiency with our ChatGPT integration, check here enabling brokers to quickly detect methods and craft responses without the need of leaving the interface.
Sunrise ITSM provides the controls and procedures to make certain that operational issues are properly managed.
Overseeing belongings is important for immediately figuring out and pinpointing potential challenges, making it possible for for swift and effective intervention. Optimise asset lifespan by regular and rapid maintenance, lessen squander.
The adjustment isn't going to signify a rise in listing prices for SAP support choices. Affected prospects and partners will probably be notified in accordance with the respective locally agreed contractual stipulations. Read through the total statement in English or German.
SAP all over website again sets the standard in client support innovation, with SAP for Me acknowledged for its AI-run options, personalised user encounter, and seamless support services. Proud to generally be honored by read more the ASP!
From its inception, SAP's Client Support has stood out for its expanded position outside of bug fixes and challenge resolutions. Each day jobs incorporate solving tickets and resolving concerns, all targeted at maximizing client organization worth, securing investments, and optimizing SAP functions. We have been a proactive enterprise partner dedicated to supporting customers obtain their goals.
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